Wan-Host - Notice history

All systems operational

Website - Operational

98.67% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 96.09%

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Jun 2024
Jul 2024
Aug 2024
Operational

Node 1 - Operational

98.67% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 96.09%

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Jun 2024
Jul 2024
Aug 2024

Node 2 - Operational

98.67% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 96.09%

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Jun 2024
Jul 2024
Aug 2024

Node 3 - Operational

98.67% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 96.09%

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Jun 2024
Jul 2024
Aug 2024

Node 4 - Operational

98.67% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 96.09%

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Jun 2024
Jul 2024
Aug 2024

Notice history

View current status

Aug 2024

Node 2 | Some services are unavailable
ResolvedDegraded performance1 hour 54 minutes
  • ResolvedUTC

    Should be fixed.

  • InvestigatingUTC

    We have been informed of access difficulties to some Node 2 services - we are currently investigating.

Network | Unstable services access
ResolvedDegraded performance41 hours 9 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Our service provider has informed us of a network stability problem. Difficulties may be encountered when accessing Wan-Host services.

    We are working with our supplier to get things back to normal as quickly as possible.

Website | Invisible services on the client area
ResolvedDegraded performance76 hours 44 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The problem has been identified. Users that are unable to see their services SHOULD contact us BEFORE the 23/08/2024.

  • InvestigatingUTC
    We are currently investigating this incident.
AUG5
Network | Deletion of block 31.6.15.0/24
CompletedMaintenance
  • In progressAugust 05, 2024 at 10:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 05, 2024 at 10:00 AMUTC

    Following our latest network upgrades, we decided to remove the 31.6.15.0/24 ip block from our infrastructure. All affected customers are invited to contact us by sending an e-mail at support@wan-host.fr or by opening a ticket on our discord server.

    🛑 Customers who don't contact us to request the modification before 05/08 will no longer be able to access their service.

  • CompletedAugust 05, 2024 at 10:00 AMUTC
    Maintenance has completed successfully.
AUG2
All | Servers relocation
CompletedMaintenance44 hours 53 minutes
  • CompletedAugust 04, 2024 at 5:10 PMUTC

    The maintenance is completed. All our services are back online.

  • UpdateAugust 03, 2024 at 10:12 PMUTC

    Our servers have been successfully installed in the datacenter. We are now making some changes to the network before going back online. Thank you for your patience.

  • In progressAugust 02, 2024 at 8:21 PMUTC

    Migration is already started on our side. We expect everything to be back to normal this weekend. We will keep you informed on this page.

  • PlannedAugust 02, 2024 at 8:17 PMUTC

    Following the improvements made in July, we decided to move our servers to a professional datacenter to significantly improve stability. This is a complicated process that requires a relatively lengthy intervention. This maintenance is essential to allow Wan-Host to continue evolving.

    Your support is greatly appreciated.

Jul 2024

Website | Hight 500 error rates
ResolvedDegraded performance8 hours 41 minutes
  • ResolvedUTC

    The issue has been resolved. Sorry for the inconvenience.

  • IdentifiedUTC

    Some of our customers can experience 500 errors on our website. The problem is identified and will be soon fixed.

Network | Technical incident with our provider
ResolvedMajor outage24 hours 25 minutes
  • ResolvedUTC

    The incident with our provider is now resolved.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Because of a technical incident with our service provider, our network is no longer available. A technical intervention is required and will be performed tomorrow morning to resolve the problem. Our customers will be compensated.

JUL16
Change of IP BLOCK
CompletedMaintenance120 hours 8 minutes
  • CompletedJuly 21, 2024 at 10:08 PMUTC
    Maintenance has completed successfully.
  • In progressJuly 16, 2024 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedJuly 16, 2024 at 10:00 PMUTC

    We are planning scheduled maintenance during this period. If you have an IP of 45.8.217.x, please contact support to change your IP. The end of production for this block is 18/07/2024.

    Best regards,

    The Wan-Host technical team

Network | DDOS attack
ResolvedPartial outage2 hours
  • ResolvedUTC

    Filters were applied and the attack is now mitigated.

  • IdentifiedUTC

    We are currently facing a DDOS attack. We are working with our network provider to resolve the incident.

Jun 2024

Node 1 | Latency problem
ResolvedPartial outage

  • Maintenance will be required to resolve latency problems on node 01. Your service will therefore be unavailable from 9pm.

    UTC

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